About Us

We are a fintech company established in 2014, with our headquarters based in Sydney. Currently in a phase of rapid expansion, we have branch offices in Japan and the United Kingdom. We are committed to providing a diverse range of payment solutions to both individual and corporate clients worldwide. By maintaining close partnerships with multiple financial institutions and banks, and leveraging the latest cutting-edge financial technology, we deliver payment experiences that are convenient, secure, and cost-effective.

Responsibilities

We are seeking a motivated, bilingual Customer Success Specialist to join our diverse team. You will be responsible for providing clients with tailored payment solutions and ensure they achieve their desired outcomes. You will act as a liaison between the clients and our internal teams, providing support and insights to enhance customer satisfaction and retention.

• Client onboarding: Facilitate a smooth onboarding process for new clients.

• Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.

• Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.

• Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.

• Documentation: Maintain detailed and high level of accuracy records in our trading system.

• Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.

Requirements

• Degree holder in any discipline, bachelor’s degree in finance, economics or a related field.

• Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.

• Strong knowledge of foreign exchange markets and payment solutions.

• Excellent communication and interpersonal skills.

• Customer centric, hardworking, detail oriented with a can-do attitude.

• Proficiency in MS Office (Word, Excel, Outlook).

• Bilingual proficiency in English and Mandarin is necessary for this role.

In return, we will offer you monthly team building events, birthday leave and a competitive package including bi-annual performance bonus.

We are committed to providing a diverse and inclusive workplace. The Ruizean Group is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, colour, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.